Your privacy and the privacy of all users of this website and our communication services is important to us. Accordingly, we have adopted the following privacy policy. Our policy is based on the principles of notice, access, and security in the collection and use of all information regarding our users and their activities on our site and through our communication services, including text messaging.
Notice
This policy tells you, among other things, who operates this website, what information we gather from you, how we may use or disclose that information, our efforts to protect it, and how we may communicate with you via text message. Please read this policy carefully, and feel free to contact our Privacy Officer at 231-733-1326 if you have any questions regarding its contents.
Website
This website is owned and operated by Orthopaedic Associates of Muskegon. Its content has been reviewed and approved for the accuracy of information.
Types of Information Collected
In connection with your use of our site and services, we may collect your name, email address, phone number, and other identifying contact information when you complete forms, request appointments, or otherwise communicate with us.
If you provide a mobile phone number, you may receive text messages from Orthopaedic Associates of Muskegon related to appointment reminders, scheduling, office updates, and other practice-related communications.
Please do NOT share detailed medical symptom data through this website or unsecured text messaging, as this may be considered Personal Health Information (“PHI”) and covered by the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”).
By providing your mobile phone number and opting in to receive text messages from Orthopaedic Associates of Muskegon, you agree to the following SMS Terms & Conditions:
1. Program Description
Orthopaedic Associates of Muskegon may send text messages for purposes including, but not limited to:
Text messages will not contain detailed medical information.
2. Opt-In Consent
By providing your mobile phone number through our website, in person, or over the phone, you expressly consent to receive recurring automated text messages from Orthopaedic Associates of Muskegon at the number provided. Consent is not a condition of receiving treatment or services.
3. Message Frequency
Message frequency may vary depending on your interaction with our office (e.g., number of scheduled appointments).
4. Message & Data Rates
Message and data rates may apply. Charges depend on your mobile carrier plan. Orthopaedic Associates of Muskegon is not responsible for any charges incurred from your mobile carrier.
5. Opt-Out Instructions
You may opt out of receiving text messages at any time by replying: STOP — to cancel text messaging. After you send “STOP,” you will receive a confirmation message that you have been unsubscribed. You will no longer receive SMS messages from us unless you re-enroll.
6. Help Instructions
For assistance, reply: HELP — for additional support. You may also contact our office directly at 231-733-1326.
7. Carrier Disclaimer
Carriers are not liable for delayed or undelivered messages.
8. Privacy
We respect your privacy. Your mobile phone number and any information collected through SMS communications will be used solely for communication related to Orthopaedic Associates of Muskegon services. We do not sell or share your mobile number with third parties for marketing purposes.
9. Security
Text messaging is not always encrypted and may not be secure. Do not send sensitive medical or personal information via SMS. If you need to discuss confidential medical information, please contact our office directly by phone.
Use of Cookies
Use of our site requires acceptance of cookies, which are small data files sent to your browser and stored on your device. We use cookies to protect confidential data, track activity, and improve your website experience.
Use of Information
Information collected is used for:
We may use aggregated, non-identifiable data to analyze website usage trends and improve services.
Security
While we implement reasonable safeguards, no system is completely secure. Information transmitted online or via mobile communication is done at your own risk.
Changes To This Privacy Policy
We reserve the right to modify this policy at any time by posting a revised version on this website. Changes will be effective upon posting.
This website privacy policy was posted on March 10, 2026. Data will be handled in accordance with the policy in effect.
Muskegon Office
1400 Mercy Drive, Suite 100
Muskegon, Michigan 49444
231-733-1326
Grand Haven Office
1445 Sheldon Road, Suite 200
Grand Haven, Michigan 49417
616-296-9100
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